Needs Attention
Needs Attention answers what currently needs my attention? The header alert icon shows the active count for your role and workspace. Open it or choose Needs Attention in navigation. Audit & Activity remains the historical record.
Review and resolve an item
Section titled “Review and resolve an item”Filter by severity or domain. Select Open workflow to check that the item still exists and open Payroll, Advances, the correct Attendance & Leave section, Accounting or Payments. Perform the existing authorized action there, then return to Needs Attention or select Refresh attention. Resolved conditions disappear automatically. A source can move to a different outstanding condition.
Draft payroll directs you to readiness checks; calculated payroll directs you to current snapshot review and finalization checks. This queue does not calculate, approve, finalize, transmit or move money itself.
Severities and age
Section titled “Severities and age”- Warning: an operational review, approval, preparation, reconciliation or failure investigation is outstanding.
- Informational: a ready payment awaits processing or a transmitted handoff awaits its result. It is still open work.
- Critical: reserved for a supported urgent condition; none is currently assigned.
Age describes the source’s latest recorded update, not an SLA breach or when you first saw the item. Counts and summary cards reflect the applied filters.
Role visibility
Section titled “Role visibility”Administrators see broad operational work. Payroll Operators see preparation, calculated payroll review, advance issuance and permitted payment processing. Approvers see calculated payroll, advance/leave/consequence approval and draft payment-batch review. Payment Reviewers see payment failures and reconciliation only. Reporters have no operational action queue. Counts follow the same rules; titles and summaries show no amounts or private domain notes.
Items belong only to the active workspace. Switching clears the previous queue. There is no read/unread, dismissal or snooze: viewing an item does not change domain state, and outstanding work cannot be hidden.
Troubleshooting
Section titled “Troubleshooting”If a workflow says the item is no longer available, another operator may have resolved it or your access may have changed. Refresh the queue. If the count is shown as —, its request failed; the application remains usable. Navigate or refresh to retry. Changes from another operator are not pushed live.
Failed employee-import attempts remain in import history; there is no persistent resolvable failure state. Failed report exports do not create an export-history row. Those are not fabricated as alerts. Accounting rejection review remains visible because the current accounting workflow offers no retry/resolution. For a large queue, narrow domain or severity; the list shows 25 items per page and bounds how far you can page.